Onward Kashiyama Co., Ltd.
3-9-32 Kaigan, Minato-ku , Tokyo 108-8439
Name of person in charge
Display for each product
Product returns/exchanges/order cancellations (cancellations)
As a general rule, we do not accept returns, exchanges, or cancellations of orders.
However, we will only accept the following cases.
1. If the product is defective
2. If you receive a product that is different from what you ordered
3. If the product is damaged during shipping.
4. If the product is found to be a counterfeit or pirated product
We cannot change or exchange the product for another product (including product exchange due to size change), so please be sure to check the size, color, price, and quantity before completing your order.
*If the product is defective, we will exchange it for the same product only if it is in stock. If we do not have stock that can be exchanged, we will issue a refund. Depending on the order details and product condition, we may not be able to accept exchanges or returns.
Required amount other than product price
Consumption tax: 10% of product price
Shipping: Free (nationwide)
Delivery company: Sagawa Express
Product shipping date: Within 2-5 business days (weekdays) after order confirmation
*For pre-order products, the period will be listed on each product page.
・Credit card (VISA, Mastercard, JCB, American Express)
Credit card payment deadlines vary depending on the closing date and contract details of the credit card you are using. Please check with your credit card company.
Vendor contact information
MAIL: email@example.com (Reception: Weekdays 10:00~17:00)